Residential
Opening a New Account
Getting electric service at an existing residence usually takes less than
24 hours on regular business days. Here’s how:
- Call or visit your local or regional NTPC office (and complete a Customer Service Order (CSO).
- If you cannot pick up a CSO or there is no local office, call the local office or regional office and one will be e-mailed or faxed to you.
- You must provide proof of your residential address and mailing address.
- There is a $20 connection fee when opening a new account.
- We may require a security deposit. If you already have an account history in good standing with NTPC this deposit is not required. This deposit may also be waived if you have a letter of good standing from another utility.
Moving an Account
If you are moving and you want to transfer your account to your new residence:
- Visit your local NTPC office or call your regional office.
- Give at least 24 hours notice to move the account. There is a
$20 service fee for moving an account.
Closing an Account
If you are moving outside the NWT or you are moving to a community that is not directly serviced by NTPC, you will want to close your account. When closing an account:
- You must advise your local or regional NTPC office of the date you want power service disconnected. You will be required to leave a forwarding address.
- Allow 24 hours for this procedure to take effect.
- Your meter will be read and service will be disconnected on that date.
- Your final bill will be calculated and mailed to you at your new address. Any outstanding balances will be included in this final bill.
- If your account has a credit, it will be applied to this bill.
The remainder will be returned to you with interest. - There is no fee for closing an account.