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Power Outages

Report an outage/power emergency

To report an outage or power emergency, call us at 1-855-575-6872 (NTPC) 

Electricity rates

General Rate Application -- 2022

To find information about NTPC's General Rate Application, click here. 

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Conservation

Saving Power, Saves Money

Visit our PowerWiseNWT.com section to learn how to be powerwise at home and work. Conserving energy helps you manage your power bill.

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Payment Plans

If you are having difficulty paying your electricity bill, please contact Customer Service at 1-800-661-0855 to discuss a payment plan

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Capital Projects

Track progress on major projects such as Inuvik High Point Wind, new power plants in Lutsel K'e and Sachs Harbour and the Taltson Hydro Overhaul

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MyNTPC

Our customer service portal allows you to pay your bills and track electricity consumption.

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Empowering Communities

NTPC seeks to building long-lasting relationships with groups and individuals in the communities in which it operates. This includes formal business partnerships as well as sponsorship of local events and organizations.

Careers

Interested in working with us? See our list of available job openings.

Report a Problem

If you are experiencing a problem with your electricity service or with streetlights, complete the form below and NTPC will address the issue as soon as possible. Problems related to your bill should be sent to: customercare@ntpc.com.