News Releases

New Look to Electricity Bills and Expanded Billing/Payment Options for NTPC Customers

Oct 10, 2018

HAY RIVER, Northwest Territories (October 10, 2018) -- NTPC customers will notice a new look to their electricity bills in October. The redesigned bill layout provides more information about electricity consumption to customers and is easier to read. An “Understanding Your New Bill” information sheet will accompany the October bills.

NTPC is also introducing new billing and payment options for its residential customers in October. Customers can now sign up for paperless E-billing. With the E-billing option, customers will receive an email advising them when their utility bill is ready to be viewed rather than receiving their bill in the mail.


Customers also have the option of registering for a Pre-Authorized Payment Plan. Monthly utility bill payments will be automatically withdrawn from a bank account on the billing due date. 


The third new option for residential customers is Budget Billing. With the Budget Billing Plan, customers will have their annual power costs averaged into 11 equal monthly bills with a settle up bill produced in June. This provides consistency and predictability to help customers plan their monthly budget.   


There is a variety of methods to register for the new billing and payment options or to find more information. Customers can register directly online via MyNTPC at, by phone at 1-800-661-0855 or by email at    


NTPC is a wholly owned subsidiary of NT Hydro, which in turn is 100 percent owned by the Government of the Northwest Territories. 





Media Contact:


Doug Prendergast

Communications Manager


(867) 874-5202

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