Customer Care

Our Commitment to You

NTPC’s mission is to generate, transmit and distribute clean, reliable and affordable energy to the Northwest Territories We strive to reduce reliance on fossil fuels and protect the environment.

About 75 percent of our current generation does not produce greenhouse gas emission – hydro installations produce electricity in the North and South Slave regions. Customers in other NWT communities are supplied with electricity generated by local diesel or gas engines.  These customers are eligible for power rate support provided by the Government of the NWT.

Safety of our staff and for our customers is our number one priority. Our operations cover the largest service area in Canada, with staff resident in 28 communities spread over 1.3 million square kilometres.

Electricity rates are reviewed and approved by the NWT Public Utilities Board, to ensure fairness for both consumers and the Corporation, which must maintain and upgrade equipment and services on an ongoing basis.



Knowledge is Power
You can make little changes to your lifestyle to save big on your power bills.
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Looking for a great career? Visit the NTPC careers website to learn about opportunities in Canada's exciting north.

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