Customer Care

Our Commitment to You

NTPC’s mission is to generate, transmit and distribute clean, reliable and affordable energy to the Northwest Territories. We also strive to provide our customers with courteous and professional customers service. 

Approximately 75 percent of our current generation does not produce greenhouse gas emission – hydro installations produce electricity in the North and South Slave regions. Customers in other NWT communities are supplied with electricity generated by local diesel or gas engines, with solar arrays providing additional clean energy in some communities. 

The safety of our staff and customers is our number one priority. Our operations cover the largest service area in Canada, with employees based in 28 communities spread over 1.3 million square kilometres.

Electricity rates are reviewed and approved by the NWT Public Utilities Board, to ensure fairness for both consumers and the Corporation, which must maintain and upgrade equipment and services on an ongoing basis.

 

 

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