Payment and Billing Options & Late Payments

NTPC has a number of convenient options for customers to pay their bills.

E-Billing

With the E-billing option, you will receive an email advising you when your utility bill is ready to view and pay. You would no longer receive a paper bill through the mail, helping to reduce your environmental footprint. Avoid mail delays with E-billing.

Pre-Authorized Payment

With the Pre-Authorized Payment Plan (EFT), your monthly utility bill payment is automatically withdrawn from your bank account or credit card on the billing due date. You never have to worry about missing a payment, making a late payment or needing to make payment arrangements when you are away from home.

Automatic Credit Card Payment

With the Automatic Credit Card payment option, the amount owing on your account is automatically charged to your Mastercard or VISA on the day your bill is due. No more late payment charges or having to remember when your bill is due

Online Payment

Register and pay your bill through MyNTPC at www.ntpc.com.

In Person Payment:

  • In person at your local NTPC office or power plant. We are available via phone during regular office hours
  • In person at your local Co-op or Northern Store
  • Through your bank, either in person, by telephone or through internet banking
  • By mailing your payment to your local regional office or NTPC's head office

Budget Billing

With the Budget Billing Plan, residential customers will have their annual power costs averaged into 11 equal monthly bills with a settle up bill produced in June. This provides consistency and predictability to help you plan your monthly budget.

Offices

Yellowknife
P.O. Box 2250
X1A 2P7
Fort Simpson
P.O. Box 180
X0E 0N0
Inuvik
P.O. Box 1490
X0E 0T0
Fort Smith
P.O. Box 66
X0E 0P0
Hay River
4 Capital Drive
X0E 1G2

Late Payments and Disconnections

Your Power bill is due 21 days after the billing date. If the account remains unpaid 7 days after it becomes due, a 1.5% interest charge will be applied.

If the account is 7 days past due or greater the Corporation will begin collection activities up to and including the following: service disconnection, installation of a current limiting device, assignment to a collection agency or legal action.