If your power is out:
- If you live in a community served by Naka Power (formerly Northland Utilities in Yellowknife, Hay River, etc.) you may need to contact your electricity distributor to investigate the problem
- First, check whether the power failure is limited to your home. If your neighbour's power is still on, check your circuit breakers, fuse box, or if you have a load limiting device installed
- If power is out in your area, check our website on your mobile device. As soon as we hear about a power outage we will post this information. If your outage is listed there, an NTPC crew will be working to repair it
- If the outage is not listed, call NTPC at 1-855-575-6872 (We will need to know where the problem is and what the problem is)
- Make sure your family or your staff has this information handy, and they know what to do in an emergency
- If you see a broken power line, or a power line on the ground – it may be live. Stay well away and call NTPC (See: Safety During a Power Outage)