Report a Problem

If your power is out:

  • First, check whether the power failure is limited to your home. If your neighbour's power is still on, check your circuit breakers, fuse box, or if you have a load limiting device installed.

  • If power is out in your area, check our website on your mobile device. As soon as we hear about a power outage we will post this information. If your outage is listed there, an NTPC crew will be working to repair it.

  • If the outage is not listed, call NTPC 1-800-661-0855 (We will need to know where the problem is and what the problem is).

  • Make sure your family or your staff has this information handy, and they know what to do in an emergency.

  • If you see a broken power line, or a power line on the ground – it may be live. Stay well away and call NTPC. (See: Safety During a Power Outage)

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You can make little changes to your lifestyle to save big on your power bills.
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