News Releases

NTPC Website and Customer Service Portal Back Online

Jun 16, 2020

HAY RIVER, NWT (June 16, 2020) – The Northwest Territories Power Corporation (NTPC) announced today that it has successfully restored its website ( and customer service portal ( Both systems have been unavailable since April 30, when NTPC experienced a ransomware attack.

Production of May power bills will be completed this week with June bills scheduled to begin next week. NTPC recognizes that customers may experience financial hardship with two months of bills becoming due in the same calendar month and will work with them to develop reasonable payment plans. No interest for late payments will be incurred during May, June and July.

NTPC is well on its way to recovery from the ransomware attack. Most financial programs have now been restored although further work is still required before recovery is considered complete. No evidence has been found that any personal or private information was accessed or compromised during the attack. NTPC will not be providing specific details about the ransomware attack or the steps it has taken to restore information technology systems.

NTPC is a wholly owned subsidiary of NT Hydro, which in turn is 100 percent owned by the Government of the Northwest Territories.



 “The ransomware attack posed a significant challenge for both employees and customers over the past month and a half. I am very appreciative of the patience and understanding demonstrated by both groups as we worked to ensure that systems could be restored safely and securely.”  

-Noel Voykin, President and CEO, Northwest Territories Power Corporation

 Media Contact:

 Doug Prendergast

Communications Manager

(867) 874-5202

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