FRANCHISE TRANSITION
Do I need to do anything to become an NTPC customer on March 1, 2025?
- For the initial transition, Hay River customers do not need to take any action.
- If customers would like to be setup for Pre-Authorized Payments, they will need to complete an NTPC Options form and submit to billpayments@ntpc.com. The Options form can be found in the Customer Service section of NTPC’s website (www.ntpc.com).
When can I get my NTPC account number?
- Account numbers for NTPC’s new Hay River customers will be created in March 2025. NTPC will be sending you a welcome brochure directly with your account information in mid-March.
I disagree with my last Naka bill, who do I call?
- Customers will need to contact Naka Power directly to discuss any disputes on billing and payment application for any transactions up to and including February 28, 2025.
Can we still get service on our power account at the Naka office?
- As of March 1, 2025, any questions or concerns regarding your power account need to be directed to NTPC.
- You can call us at 1-855-575-6872, email us at customercare@ntpc.com, visit our website at www.ntpc.com or visit us at 4 Capital Drive.
When will we get our first bill from NTPC? Why will it take so long?
- All NTPC meters in Hay River will be read in mid-April. Our anticipated mailing date for first bills to Hay River customers is late April.
- NTPC would like to ensure that your account information transitions over correctly into our systems.
- During the transition, there are number of different processes that will occur, such as a meter change out, account number creation, along with other processes behind the scenes.
PAYMENTS
What happens if I have an outstanding balance on my Naka account when NTPC takes over?
- Your account balance will be transferred to NTPC and will appear on your first NTPC bill.
What information do I need to have prior to calling for an account balance or make a payment in March? And after our first billing?
- During the month of March, we will be accepting your Naka Power payments while we create your new NTPC account.
- When you call, you need to provide the Naka Power account holder(s) name, Naka Power account number, and account address as this will help us identify you when we apply your payment.
Where do I go if I want to pay my bill in person?
- In person bill payments will be accepted at our Hay River office at 4 Capital Drive or at the Northern store
How do I pay my bill?
You can make payments using the following methods:
- Setting up a PreAuthorized Payment agreement with us, using your bank or credit card;
- Through myNTPC portal, using a debit or credit card;
- Through your banking institution;
- By calling and/or visiting our Customer Service team in any of our regional offices; and
- By making payments at any Northern Store.
When can I start paying directly to NTPC?
- We will be accepting payments from Naka customers as of March 1, 2025.
How do I make payment arrangements?
- For customers who need assistance with making payments, please reach out to our Customer Care team at 1-855-575-6872 or email us at customercare@ntpc.com to learn what options are available.
How do I sign up for pre-authorized payments?
- To sign up for pre-authorized payments, customers need to complete an NTPC Options form. This form can be found on our website – www.ntpc.com, in our myNTPC customer portal or by contacting our Customer Care team by phone at 1-855-575-6872 or by email at billpayment@ntpc.com.
Why is my pre-authorized payment information not being transferred to NTPC?
- Naka Power cannot transfer customer banking information to NTPC as per the rules and regulations of Payments Canada, the oversight body for these types of payments. This will help protect your personal financial information.
How do I setup NTPC through my bank?
- Customers can pay their account through any Canadian financial institutions, by looking for NWT Power Corporation. You will need an NTPC account number that contains 12 digits.
- For the major Canadian banks, you can find NTPC under the following descriptions;
Royal Bank Northwest Territories Power
Bank of Montreal N.W.T. Power
Scotia Bank Northwest Terr Power
CIBC Northwest Territories Power Co
TD Canada Trust Northwest Territories Power Co
- If you need assistance, please contact our Customer Care team at 1-855-575-6872.
My business would like to setup Electronic Fund Transfer (EFT) to your company?
- NTPC is willing to assist your company in setting up EFT payments with you. Please email your EFT payment form to billpayments@ntpc.com.
What are the pre-authorized payment options? Is there a limit on the amount that can be processed?
- Customers can use their credit cards or bank account for pre-Authorized Payments.
- NTPC does not have a limit on the amount that can be processed this way.
Will my March payment show up on my first bill?
- Any payment received by us after March 1 but prior to the first billing date will be displayed on your first NTPC bill in April.
Will I receive a late payment charge if I wait until my NTPC account number is created later in March?
No. There will be no late penalties charged to Hay River customers in March 2025.