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Powering the North

POWERING THE NORTH

Your hub for understanding how we’re transforming energy in the Northwest Territories. Explore how sustainable, reliable, affordable electricity and grid innovation empower our communities and drive our economy. 

Winter Storm Warning

Winter Storm Preparation

Winter storm season has already arrived in parts of the NWT.  Make sure you and your loved ones are prepared for bad weather.  To learn how to create a family Emergency Kit, visit www.GetPrepared.gc.ca 

Power outage

Report an outage/power emergency

To report an outage or power emergency, call us at 1-855-575-6872

Unplug

Conservation

Saving Power, Saves Money

Visit our PowerWiseNWT.com section to learn how to be powerwise at home and work. Conserving energy helps you manage your power bill.

hydroelectric plant

Payment Plans

If you are having difficulty paying your electricity bill, please contact Customer Service at 1-855-575-6872 to discuss a payment plan

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MyNTPC

Our customer service portal allows you to pay your bills and track electricity consumption.

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Empowering Communities

NTPC seeks to building long-lasting relationships with groups and individuals in the communities in which it operates. This includes formal business partnerships as well as sponsorship of local events and organizations.

Careers

Interested in working with us? See our list of available job openings.

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Report a Problem

If you are experiencing a problem with your electricity service or with streetlights, complete the form below and NTPC will address the issue as soon as possible. Problems related to your bill should be sent to: customercare@ntpc.com.